SHIPMORPH
Faq
FAQs
Questions and answers
Can I track my shipment online?
Yes, www.shipmorph.com
What are the prohibited Items?
Edible food items, medications, money, herbs, amunitions, cheques, live remains etc. (call customer service for more information)
Can you deliver all over the World?
Yes, sure we can
Can I pay for an import from overseas in online
Yes
Where are your offices to pickup or send items from?
Send us a message with your nearest airport on the contact us page; otherwise call customer service to arrange pick up
What are your contact details or customer service Hotlines?
Why is my shipment held / delayed?
Shipment can be held for inspection by government agencies (Customs, DEA, FDA, etc).
Why is my customs duty high?
Customs duty /taxes are calculated by customs and can be revised if a genuine claim for wrong assessment is established.
Why was a wrong HSCODE used for my billing?
Could be a mistake from customs which can be resolved when consignee writes to customs. Please call our Customer service for assistance.
My consignment is due today but I have not received, what happened?
Could be a flight delay or random customs check.
Can I export a document from my country to any part of the world?
We currently operate in 214 countries. If the originating and destination countries are on the list, then yes.
I sent my package via your company but it is yet to be delivered, what can I do?
Please track online or call our office lines for assistance.
Is it possible to send an item overseas and the receiver pays for the freight cost?
Yes, but this is a special service
Held awaiting clearance from customs, what next can I do?
Please call our office lines for assistance.
Can I have your rates for sending packages?
Please call our office lines for assistance.
Can you deliver to P.O Box addresses?
No.
Do you have timezone and office hours to provide assistance?
Yes, our customer service works 24/7.
